Privacy Policy

This Privacy Policy explains how Hangzhou Hongkun Import & Export Co., Ltd. / Hongkun Chemicals (“Hongkun,” “we,” “our,” or “us”) collects, uses, stores, shares, and protects information when you visit our website, submit an inquiry, register as a supplier, contact us by email or WhatsApp, or otherwise interact with our digital services.

By using our website or submitting information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not submit personal, business, technical, or commercial information through our website.

1. Information We Collect

We may collect information that you voluntarily provide to us, information generated through your use of our website, and information necessary for business communication, supplier evaluation, or chemical sourcing services.

2. How We Use Information

We use collected information for legitimate business, operational, sourcing, compliance, and communication purposes, including to:

• Respond to product inquiries, quotation requests, supplier registrations, and general messages.
• Evaluate product requirements, supplier capabilities, sourcing feasibility, pricing options, documentation readiness, and logistics routes.
• Communicate with customers, suppliers, logistics providers, testing partners, and internal teams.
• Prepare quotations, sourcing recommendations, order-related documentation, and shipment coordination.
• Review supplier qualifications, compliance documents, technical materials, and production capacity.
• Operate, maintain, secure, and improve our website, forms, internal systems, and customer service processes.
• Prevent fraud, misuse, spam submissions, unauthorized access, and other security risks.
• Comply with applicable legal, customs, export, tax, accounting, and regulatory obligations.

3. ChemsFlow and Internal Business Systems

Hongkun may use internal business systems, including ChemsFlow, to organize and review supplier information, historical order records, quotation feedback, sourcing inquiries, compliance documents, and logistics references. These systems are used to support supplier screening, quotation comparison, sourcing coordination, and internal business decision-making.

Information processed in such systems is used for Hongkun’s business purposes and is reviewed by authorized personnel involved in sourcing, quality, compliance, logistics, and customer support.

4. How We Share Information

We do not sell personal information. We may share information only where reasonably necessary for business operations, sourcing services, compliance, or legal purposes.

• Internal teams: We may share information with authorized employees and departments involved in sourcing, sales, quality control, supplier management, logistics, finance, and compliance.
• Suppliers and manufacturers: We may share relevant product requirements, specifications, quantities, and delivery needs to obtain quotations or evaluate production feasibility.
• Logistics and service providers: We may share necessary information with freight forwarders, customs agents, testing partners, hosting providers, email service providers, analytics providers, and other service partners.
• Legal and regulatory purposes: We may disclose information when required by law, legal process, customs, regulatory authorities, or to protect our rights, safety, property, or business interests.
• Business transfers: If we undergo a merger, restructuring, acquisition, or transfer of assets, relevant information may be transferred as part of that transaction, subject to appropriate safeguards.

5. Cookies and Analytics

Our website may use cookies, analytics tools, server logs, and similar technologies to understand website traffic, improve performance, remember preferences, maintain security, and enhance user experience. You may adjust your browser settings to block or delete cookies, but some website features may not function properly without them.

6. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including business communication, inquiry handling, supplier evaluation, order support, recordkeeping, dispute resolution, compliance, accounting, and legal obligations.

Retention periods may vary depending on the type of information, the nature of the relationship, legal requirements, and operational needs.

7. Data Security

We use reasonable administrative, technical, and organizational measures to protect information against unauthorized access, misuse, loss, disclosure, alteration, or destruction. These measures may include access controls, internal permission management, secure communication practices, and review of sensitive business information.

However, no website, online transmission, email communication, or storage system can be guaranteed to be completely secure. You should avoid submitting highly sensitive information unless it is necessary for the business purpose and appropriate safeguards are in place.

8. International Data Transfers

Because we work with international customers, suppliers, logistics providers, and service partners, information may be processed or transferred across different countries or regions. Where required, we take reasonable steps to ensure that information is handled in accordance with this Privacy Policy and applicable legal requirements.

9. Your Choices and Rights

Depending on your location and applicable laws, you may have rights to request access to, correction of, deletion of, restriction of, or objection to certain processing of your personal information. You may also request that we update your contact details or stop sending non-essential marketing communications.

To make a request, please contact us using the contact details below. We may need to verify your identity and the nature of your relationship with Hongkun before responding.

10. Marketing Communications

We may contact you with business updates, product information, sourcing support, or service-related communications where appropriate. You may request to stop receiving non-essential marketing communications at any time by contacting us. Transactional, service, compliance, or order-related messages may still be sent where necessary.

11. Third-Party Websites and Platforms

Our website may link to third-party websites, messaging platforms, social media pages, maps, analytics tools, or other external services. We are not responsible for the privacy practices, content, security, or policies of third-party services. Please review their privacy policies before providing information to them.

12. Children’s Privacy

Our website and services are intended for business users and are not directed to children. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functions, internal systems, or legal requirements. Updated versions will be posted on this page with a revised “Last updated” date.

14. Contact Us

If you have questions, comments, or requests regarding this Privacy Policy or our handling of information, please contact us at: